Frequently Asked Questions
If you aren’t completely satisfied with your order, you have 180 days to initiate a return here. DAN will only accept unworn items with original shoe box contents and packaging. Please use a soft surface such as rug or carpet to try on your shoes, which will easily scratch if you walk around on hardwood or concrete floors. We will not accept shoes with scuffed soles. Orders financed via Affirm are subject to a 120 day return policy. We will issue a refund within 5 business days of receiving and inspecting your return.
Return shipping is the responsibility of the customer and will be deducted from the amount refunded.
Due to demand, we’re often out of stock in a certain style, color or size. That means you have great taste! We accept pre-orders
Please use our interactive size guide available on each product page to determine your optimal DressANever size. Generally speaking, most of our shoes run a full size larger than traditional US dress shoes. This isn’t irregular! Most Italian brands (i.e., Gucci, Ferragamo, Tod’s) run larger than US dress shoes (i.e., Allen Edmonds).
This means you need to order one (1) full size below your regular dress shoe size. That is, if you normally wear a size 10 in Allen Edmonds you should definitely order a size 9 in DressANever. If you wear UK or Italian luxury shoes, we recommend ordering the same size as you normally would.
Please do not assess the fit of our shoes by the vertical amount of excess space in the toe area. Our lasts are designed with a sleek aesthetic in mind and therefore excess space in the toe area exists. Resist the urge to push down where the front of your toes are, these aren’t sneakers!
You can easily determine if you have the correct size based on: 1) how well your heel sits in the shoe, 2) if there is sufficient space across the widest part of your toe, and 3) if you can comfortably walk in the shoe.
Experiencing minor heel slippage in our shoes? That’s completely normal as the shoes will take a few wears to break in. Please note, if your heel is coming entirely out of the shoe are you’re unable to walk, it’s too large!
Please use the sizing chart found on the site.