Frequently Asked Questions

Shipping
We ship to more than 100 countries around the world. Domestic shipments arrive between 3 – 5 business days via Fedex Ground and up to 10 business days for international orders. International shipments are often subject to duties and taxes. DAN is not responsible for any additional charges, nor the cost of return shipping should you refuse delivery.

If you aren’t completely satisfied with your order, you have 180 days to initiate a return here. DAN will only accept unworn items with original shoe box contents and packaging. Please use a soft surface such as rug or carpet to try on your shoes, which will easily scratch if you walk around on hardwood or concrete floors. We will not accept shoes with scuffed soles. Orders financed via Affirm are subject to a 120 day return policy. We will issue a refund within 5 business days of receiving and inspecting your return.

Return shipping is the responsibility of the customer and will be deducted from the amount refunded.

If your order has shipped, a tracking code will be emailed to you. Please ensure emails from dressanever.com are not in your spam folder. If you haven’t received an email, you can find your tracking code in your order history on your account page after logging in.

Due to demand, we’re often out of stock in a certain style, color or size. That means you have great taste! We accept pre-orders

Sizing Guide

Please use our interactive size guide available on each product page to determine your optimal DressANever size. Generally speaking, most of our shoes run a full size larger than traditional US dress shoes. This isn’t irregular! Most Italian brands (i.e., Gucci, Ferragamo, Tod’s) run larger than US dress shoes (i.e., Allen Edmonds).

This means you need to order one (1) full size below your regular dress shoe size. That is, if you normally wear a size 10 in Allen Edmonds you should definitely order a size 9 in DressANever. If you wear UK or Italian luxury shoes, we recommend ordering the same size as you normally would.

Please do not assess the fit of our shoes by the vertical amount of excess space in the toe area. Our lasts are designed with a sleek aesthetic in mind and therefore excess space in the toe area exists. Resist the urge to push down where the front of your toes are, these aren’t sneakers!

You can easily determine if you have the correct size based on: 1) how well your heel sits in the shoe, 2) if there is sufficient space across the widest part of your toe, and 3) if you can comfortably walk in the shoe.

Experiencing minor heel slippage in our shoes? That’s completely normal as the shoes will take a few wears to break in. Please note, if your heel is coming entirely out of the shoe are you’re unable to walk, it’s too large!

Please use the sizing chart found on the site.

We do not currently make wide-width shoes, however we do have many satisfied wide-feet customers! If you have wide feet, simply adjust a half to full size up from our recommended shoe sizing adjustments to accommodate for extra width. For those who wear E-width shoes, a half size up should do it. For EE and above, try a full size. For example, our standard-sizing instructions recommend adjusting a full size down for D-width sizes, an E-width size would simply adjust a half size down. If you find that our shoes are just a tad tight and you need a few extra millimeters, don’t forget that your local cobbler can stretch your shoes.
If the shoes feel too tight right out of the box we recommend returning them for a larger size. However, if you’ve already worn them outside and scuffed the soles then unfortunately they will not be eligible for return. Therefore, we recommend breaking in the shoes by wearing them for smaller period of time vs. the entire day over a two-week period. As you break in the shoe the leather will loosen up and conform to your foot. You could also take the shoes to your local cobbler to widen them with a shoe stretcher or purchase one yourself on Amazon here.
We do not accept custom order.